![]() Primerica has an A+ (Superior) financial strength rating from AM Best, an independent rating agency that assesses insurance companies. Most top life insurers we review don’t score over 1.00. Primerica had an average complaint index of 0.28 in 2022, indicating that the company had fewer complaints than expected given its size. An index of less than 1.00 bodes well for a company’s overall customer satisfaction. An index of 1.00 indicates that a company has about the expected number of complaints given its size. The National Association of Insurance Commissioners (NAIC) reports a complaint index annually for every insurance company based on consumer complaints the association receives. Individual Life Insurance Study, indicating poor customer satisfaction despite its number of customer complaints.
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